Voice Call Policy

Effective Date: 1 May 2026

This Voice Call Policy (the "Policy") sets out the rules and conditions governing the access to and use of the Voice Call functionality (the "Voice Call Feature") available via MYPEACHY AI (the "APP"), which is owned and operated by MYPEACHY AI LTD, a company incorporated under the laws of the Republic of Cyprus, having its registered office at Acheritou 1, Limassol, 4630, Cyprus ("Company", "we", "us", or "our").

This Policy constitutes an integral part of, and should be read together with, the Terms of Service, Privacy Policy, Underage Policy, and any other applicable policies published on MYPEACHY AI (collectively referred to as the "Terms").

By accessing, enabling, or using the Voice Call Feature, you confirm that you have reviewed, understood, and accepted this Policy and the applicable Terms in full.

1. Definitions

2. Nature of the Voice Call Feature

The Voice Call Feature allows users to participate in AI-generated voice interactions with virtual AI Companions.

All Voice Calls are fully generated and operated by automated artificial intelligence technologies. No live human agent, representative, or operator is involved in the creation, management, or participation in such interactions, except where limited human access may be necessary for content moderation, platform security, legal compliance, fraud prevention, or enforcement of applicable policies and laws.

The Voice Call Feature is intended exclusively for entertainment and recreational use.

Users acknowledge and understand that all AI Companions:

• are fictional and artificially generated characters;
• do not represent or depict real individuals;
• do not possess human consciousness, feelings, beliefs, intentions, or awareness;
• are incapable of forming genuine personal, romantic, or emotional relationships;
• cannot participate in physical meetings, offline interactions, or real-world activities; and
• cannot create, accept, or enter into any legally binding obligation or agreement.

Any expressions, statements, or interactions generated during a Voice Call that may appear to involve affection, emotional attachment, intimacy, promises, commitments, or other human-like behaviour are simulated responses produced by artificial intelligence systems and shall be interpreted solely as fictional and non-genuine interactions.

All AI Companions, voices, conversations, speech patterns, and interactions available through the Voice Call Feature are fully artificial and generated exclusively through automated artificial intelligence technologies.

The Company does not use:

• live human operators;
• recordings of real individuals;
• cloned voices;
• replicas of real persons;
• deepfake reproductions of actual people; or
• human-performed voice interactions.

The Company's systems are not designed or intended to imitate, replicate, or reproduce the voice of any specific identifiable natural person. Any accidental resemblance to a real person's voice, accent, or speech pattern is unintended and results from stochastic model behavior.

AI-generated voice outputs produced via the Voice Call Feature are artificially synthesized. In accordance with Article 50 of the EU AI Act, the Company shall implement appropriate transparency measures, including but not limited to: (a) clear real-time disclosure during the Voice Call that the voice is AI-generated; (b) technical embedding of machine-readable markers where feasible; and (c) notice within the App interface that any voice heard is not a recording of a real human.

3. Eligibility and Age Restrictions

The Voice Call Feature is strictly limited to individuals who are at least eighteen (18) years of age or have reached the legal age of majority in their jurisdiction of residence, whichever age requirement is higher. The Company maintains a strict zero-tolerance approach toward any content involving minors.

By accessing or using the Voice Call Feature, you represent, warrant, and confirm that you satisfy all applicable legal age requirements and are legally permitted to access and use the services under the laws of your jurisdiction.

The Company reserves the right, at any time and at its sole discretion, to request, conduct, or require age verification procedures through third-party verification providers or any other lawful verification methods deemed appropriate.

The Company may, without prior notice and at its sole discretion, suspend, restrict, block, or permanently terminate access to the Voice Call Feature where it reasonably believes that:

• a user has misrepresented their age;
• a user has failed to complete any required age verification process; or
• a user is under the applicable minimum legal age requirement.

4. User Consent and Device Permissions

Access to and use of the Voice Call Feature requires permission to use your device's microphone and related audio input functionalities.

By enabling, accessing, or using the Voice Call Feature, you expressly acknowledge and consent to:

• a. the collection, transmission, processing, and temporary storage of your voice recordings, audio inputs, and related voice data ("Voice Data");
• b. the automated processing and conversion of audio communications into text through speech-recognition technologies; and
• c. the generation, delivery, and playback of AI-generated voice responses and synthetic audio communications.

You may withdraw or disable microphone permissions at any time through your device or browser settings. However, disabling such permissions may prevent, limit, or fully disable your ability to access or use the Voice Call Feature.

5. Processing of Voice Data

Voice Data is collected and processed solely for the following purposes:

• a. providing, operating, and maintaining the Voice Call Feature;
• b. generating, delivering, and improving AI-generated responses and interactions;
• c. ensuring compliance with applicable laws, regulations, and the Terms;
• d. detecting, preventing, investigating, and addressing abuse, fraud, security incidents, or prohibited activities; and
• e. improving, developing, monitoring, and optimizing the functionality, safety, and performance of the platform and related AI systems.

Voice Data may be temporarily processed, cached, or stored as necessary to facilitate real-time communication, system operations, technical support, security monitoring, and service functionality.

Except where retention is required or permitted for the purposes of compliance with applicable legal or regulatory obligations, investigation or enforcement relating to violations of the Terms, protection of the rights or legitimate interests of the Company or its users, or fraud prevention and dispute resolution, the Company does not permanently record, archive, or store Voice Calls.

Voice Data shall be processed in accordance with applicable data protection and privacy laws, including Regulation (EU) 2016/679 (GDPR). The legal basis for processing Voice Data under the GDPR is Article 6(1)(f) (legitimate interests), namely: (i) providing the Voice Call Feature as requested by the user; (ii) improving service safety and performance; and (iii) fraud prevention and legal compliance.

6. No Biometric Identification or Profiling

The Voice Call Feature is not designed, intended, or used for the purpose of collecting or processing biometric data for the unique identification of users.

The Company does not:

• perform voiceprint analysis or voice-based identification;
• conduct biometric authentication or biometric verification processes;
• use Voice Data to establish, confirm, or verify the identity of any user; or
• create biometric profiles based on users' voice characteristics or speech patterns.

Any Voice Data processed through the Voice Call Feature is used solely for enabling and operating the technical functionality of the service, including speech processing and AI-generated responses, and not for biometric recognition, profiling, surveillance, or identity-tracking purposes.

7. Moderation and Compliance Monitoring

The Company may use automated moderation, monitoring, and detection systems to review and analyze Voice Calls, transcribed communications, and related interactions for the purpose of ensuring compliance with the Terms, applicable laws, regulatory requirements, and platform safety standards.

Such automated analysis may include the review, detection, or filtering of content relating to:

• illegal, unlawful, or regulated content;
• prohibited conduct or misuse of the services;
• exploitation, abuse, or endangerment of minors;
• violent, harmful, abusive, harassing, or discriminatory behaviour;
• fraud, security threats, or malicious activity; and
• violations of the Company's Blocked Content Policy or any other applicable platform policies.

The Company may, at its sole discretion and without prior notice, take any action it deems appropriate in response to suspected or confirmed violations, including interrupting or terminating an active Voice Call, issuing warnings, restricting or terminating user accounts, and reporting unlawful conduct to competent authorities where required by applicable law.

8. Prohibited Use

By accessing or using the Voice Call Feature, you agree that you shall not use the service to:

• a. engage in, facilitate, promote, or attempt any unlawful, fraudulent, or unauthorized activities;
• b. generate, request, promote, distribute, or otherwise engage with content involving minors, including any content that depicts, references, imitates, exploits, sexualizes, or otherwise endangers minors;
• c. harass, threaten, intimidate, abuse, exploit, stalk, or otherwise cause harm or distress to any person or entity;
• d. promote, encourage, or facilitate violence, self-harm, hatred, discrimination, extremism, or illegal conduct;
• e. interfere with, manipulate, circumvent, reverse-engineer, scrape, test vulnerabilities of, or otherwise exploit the Voice Call Feature, underlying systems, algorithms, or security mechanisms;
• f. record, reproduce, copy, publish, distribute, transmit, sell, sublicense, commercialize, or otherwise exploit AI-generated voice outputs or synthetic audio without the Company's prior written authorization; or
• g. use the Voice Call Feature in any manner that violates the Terms, applicable laws, regulations, intellectual property rights, privacy rights, or third-party rights.

Any violation of this Section may result in immediate suspension, restriction, or permanent termination of access to the Voice Call Feature and/or the user account, without prior notice.

9. Third-Party Service Providers

The Voice Call Feature may depend on, integrate with, or utilize third-party service providers and technologies for purposes including, but not limited to:

• speech recognition and speech-to-text processing services;
• AI voice synthesis, text-to-speech, and synthetic audio generation technologies; and
• cloud hosting, infrastructure, storage, networking, security, and processing services.

Any third-party providers engaged by the Company shall process data solely on the Company's behalf, subject to applicable contractual safeguards, confidentiality obligations, security requirements, and compliance with applicable data protection and privacy laws, including GDPR.

The Company shall not be responsible or liable for any interruption, delay, inaccuracy, unavailability, degradation, security incident, or failure of the Voice Call Feature arising from third-party service providers, external infrastructure, or other circumstances beyond the Company's reasonable control.

10. Technical Limitations and Availability

The Voice Call Feature is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties, guarantees, or representations of any kind, whether express, implied, statutory, or otherwise.

To the maximum extent permitted under applicable law, the Company does not warrant that the Voice Call Feature will be uninterrupted or continuously available, error-free or accurate, secure or free from unauthorized access, or available without delays or degradation in quality.

Users acknowledge and agree that voice quality, response accuracy, latency, synchronization, and overall system performance may vary and may be affected by factors outside the Company's control, including device compatibility, internet connectivity, network conditions, geographic location, and system demand.

11. Limitation of Liability

To the fullest extent permitted under applicable law, the Company, its affiliates, directors, officers, employees, contractors, licensors, service providers, and partners shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages or losses arising out of or in connection with:

• a. access to, use of, inability to use, or reliance upon the Voice Call Feature;
• b. any AI-generated statements, responses, outputs, recommendations, or simulated interactions produced through the Voice Call Feature;
• c. any misunderstanding, misinterpretation, emotional reliance upon, or perceived authenticity of fictional or AI-generated interactions;
• d. interruptions, delays, inaccuracies, failures, defects, outages, unauthorized access, data loss, or technical malfunctions affecting the Voice Call Feature; or
• e. any actions, decisions, conduct, or consequences resulting from the use of or reliance upon the Voice Call Feature or related AI-generated content.

Use of the Voice Call Feature is undertaken entirely at your own risk, discretion, and responsibility.

12. Modification and Suspension

The Company reserves the right, at any time and at its sole discretion, to modify, update, suspend, restrict, limit, discontinue, or remove the Voice Call Feature, in whole or in part, with or without prior notice and without liability to users.

The Company may, at its sole discretion, introduce, apply, or modify operational limitations and access conditions relating to the Voice Call Feature, including but not limited to:

• usage limits or fair-use restrictions;
• token, credit, or consumption-based requirements;
• limitations on call duration, frequency, or availability;
• subscription tiers or paid access requirements;
• geographic or jurisdictional restrictions; and
• technical or account-based eligibility requirements.

Continued use of the Voice Call Feature following any modification or implementation of such limitations shall constitute acceptance of the updated conditions and requirements.

13. Governing Law and Jurisdiction

This Policy, including its validity, interpretation, enforcement, and any non-contractual obligations arising out of or in connection with it, shall be governed by and construed in accordance with the laws of the Republic of Cyprus.

Any dispute, controversy, claim, or legal proceeding arising out of or relating to this Policy, the Voice Call Feature, or its use shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.